Tangent International are urgently looking for a Customer Success Manager to work a 12 month extendable contract based in Reading (Hybrid) What you’ll be doing: The Customer Success Manager is an individual contributor role within our Global Customer Success organization. The Customer Success team is obsessed with guiding customers towards achieving their business objectives through value added interactions, expectation management and partnership with internal teams. As a Customer Success Manager, you will contribute to growing the book of business by effectively utilizing resources and tools as well as supporting internal teams. Key activities include but are not limited to maintaining a healthy book of business through digital and transactional interactions, identifying and managing churn risks, discovering growth and expansion sales opportunities, supporting internal teams with back-office tasks and activities. Essential job functions: Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations. Initiate outbound interaction with the customers to address existing outstanding issues, renewals and churn risks or potential growth opportunities. Assist customers and local teams with billing queries and related activities. Assist customers and local teams with contractual amendments and related activities. Actively look for growth, referral, and expansion sales opportunities. Actively cooperate with related stakeholders and teams across the globe. Forecast, execute and meet key performance metrics including but not limited to customer retention rate, customer satisfaction, net recurring revenue growth, time to resolution. Actively perform value added customer conversations throughout the life of their contract with the ultimate goal of customer retention and growth. Proactively manage renewals pipeline identifying and addressing potential risks. What we’re looking for: An ideal candidate should have knowledge and/or experience in Customer Success of the IOT/Telematics; SaaS experience is a must with a clear understanding of what drives customer retention and growth, as well as strong willingness to develop further. We are looking for a professional with strong developed skills listed below: An experience and/or excellent understanding of Customer Success and/or Account/Relationship Management ideally with historical records of retention and growth of customer base (mandatory); An experience and/or excellent understanding of dealing with billing and contractual matters in B2B environment (mandatory); Fluent written and verbal communication in English are required (mandatory); Excellent communication, listening and analytical skills (mandatory); Previous experience working with SAP, Salesforce and Gainsight are an advantage (not mandatory); Excellent time management, organizational and prioritization skills (mandatory); General understanding about IOT products and solutions; Structured “can-do” approach to open matters and tasks in a demanding environment; Methodical and conscientious documentation skills; Willingness to develop while identifying opportunities over self-reflection. PLEASE NOTE - This position will be inside IR35.

AV Technical Operations Support Salary up to £40K Do you have a strong AV knowledge and love to part of live events if so we want to hear from you DNA Recruit are working with a leading global provider of high-profile events, who are seeking an AV Technical Operations specialist to join their dynamic team. Working with some of the world’s most prestigious brands, they specialize in delivering unforgettable audience experiences through cutting-edge technical solutions and seamless event execution. This is an excellent opportunity for a detail-oriented and technically skilled professional to support the Technical Department in ensuring smooth planning, preparation, and delivery of technical elements for events. From obtaining supplier quotations and managing equipment logistics to contributing to technical drawings and maintaining best practices, this role offers the chance to develop technical expertise while working on high-profile projects. Key Responsibilities: Assist in obtaining competitive supplier quotations for project proposals. Maintain and develop strong relationships with technical suppliers. Manage databases, software, and processes that support the Technical Department. Support the creation and review of equipment picking lists to meet project requirements. Assist with the planning of equipment deliveries and collections. Ensure technical equipment is prepared, loaded, and transported efficiently. Provide support in creating technical drawings and contributing to system design. You will have experience working as a AV technician in the events industry. Broad technical knowledge across multiple disciplines. Ability to communicate and present technical plans effectively. Commercial awareness and ability to balance client satisfaction with profitability. You will have the chance to work on exciting, high-profile events in a dynamic and creative environment. A collaborative team culture that values innovation, excellence, and respect. If you are passionate about the technical aspects of event production and want to be part of a team that brings bold ideas to life, we’d love to hear from you Apply now to take the next step in your career

Ecommerce Manager Location: Bridgend, South Wales Salary: £40,000 - £50,000 per year Bonus Job Type: Full-time, Permanent GTS International is proud to partner with a rapidly growing eCommerce business in Bridgend, South Wales, to recruit an experienced Ecommerce Manager . This is an exciting opportunity to join a dynamic and ambitious team, where your expertise in Amazon sales and eCommerce strategies will directly impact business growth. About the Role Over the past few years, our client’s eCommerce channels have experienced exponential growth, averaging 100% year-on-year expansion. To support this continued success, they are looking for a strategic and results-driven professional to lead their Amazon sales channel and enhance customer experiences in the ever-evolving digital marketplace. Key Responsibilities Develop and execute e-commerce strategies to drive online sales growth and enhance customer engagement. Manage and optimise multiple Amazon marketplaces, ensuring best-in-class customer experiences. Monitor and analyse market trends, competitor activity, and customer behaviour to identify opportunities for growth. Leverage digital marketing techniques and emerging technologies to maximise platform performance. Conduct keyword research using tools like Helium10 or Data Dive to improve product listings. Assist in executing and optimising PPC campaigns to align with overall marketing strategies. Collaborate with the FBA & Inventory team to ensure consistent stock availability. Prepare reports on key performance metrics, sales trends, and campaign effectiveness. Stay updated with the latest marketplace trends, technologies, and best practices to maintain a competitive edge. The Ideal Candidate Adaptable to changing market trends and challenges. Passionate about eCommerce and digital growth strategies. Highly organised with strong attention to detail. Self-motivated and results-driven with a proactive approach. A strong team player who thrives in a collaborative environment. Analytical thinker with a data-driven mindset. Essential Knowledge & Skills In-depth understanding of Amazon’s algorithm, ecosystem, and best practices. Experience leveraging Amazon Brand Analytics and third-party tools to analyse customer behaviour and optimise marketing strategies. Strong grasp of key Amazon metrics such as Search Frequency Rank, Market Basket Analysis, Repeat Purchase Behaviour, and Customer Demographics . Ability to segment and analyse customer data for strategic decision-making. Desired Skills and Qualifications 1-2 years of experience in the Amazon marketplace. Proficiency in Excel or Google Sheets for data analysis. Strong analytical skills to track and evaluate performance. Excellent communication, problem-solving, and project management abilities. Ability to work independently and collaboratively within a cross-functional team. Adaptable to changing business landscapes and market conditions. Benefits Competitive salary based on experience. Bonus scheme. Company pension scheme. On-site parking. Employee discounts. Casual dress code. This is a full-time, on-site role based in Bridgend, South Wales.

Dynamics 365 Pre Sales Consultant – D365 CE Functional Consultant, functional lead, functional architect, Lead consultant, Functional Consultant, Power Platform, Power Apps, Power Automate, Power BI, D365, Dynamics 365, D365 CE, Dynamics365 Customer Engagement, D365 Pre-Sales, Dynamics 365 Pre Sales – United Kingdom – Permanent - £80-100,000 per annum benefits Our global Microsoft D365 gold partner client is looking to appoint a D365 FSCM Pre Sales Consultant to join their busy and growing practice in the UK. This is a remote based position; however, candidates must be based in the UK and able to travel to client sites on an adhoc basis. You will be assisting the Sales Consultants in providing solutions, demonstrations and consultations with prospective new clients to the business. This role would suit a Senior/Lead Dynamics SCM Consultant who is looking to progress their career. You will have already performed implementation consultant duties at a current, or former, Dynamics 365 Gold Partner and have experience in performing Pre-Sales duties. The ideal candidate will be responsible for engaging with prospective clients, understanding their business needs, and demonstrating how Microsoft Dynamics 365 Customer Engagement (CE) can provide solutions to meet their requirements. You will play a pivotal role in the sales cycle by delivering compelling presentations, crafting demonstrations, and assisting with proposals. Key Skills & Qualifications: Proven experience as a Pre-Sales Consultant or similar role in Dynamics 365 CE (CRM). Strong understanding of Dynamics 365 CE functionalities, including customisation, configuration, and integration with Power Platform. Excellent presentation and communication skills, with the ability to convey complex concepts to both technical and non-technical audiences. Experience working with clients across various industries. Ability to create compelling demonstrations and proof-of-concept solutions. Knowledge of Microsoft Power Platform (Power Apps, Power Automate, Power BI) is a plus. Microsoft Certifications in Dynamics 365 CE or Power Platform are key. Strong analytical and problem-solving skills. Ability to work independently and collaboratively within a team. Responsibilities: Collaborate with the sales team to understand customer needs and propose appropriate solutions using Dynamics 365 CE. Conduct in-depth discovery sessions to gather client requirements and pain points. Design and deliver tailored product demonstrations that align with client objectives. Assist in the creation of high-quality proposals, RFP responses, and proof-of-concept solutions. Provide expert guidance on the capabilities and benefits of Dynamics 365 CE, including Sales, Customer Service, Field Service, and Marketing modules. Keep up to date with Microsoft’s roadmap for Dynamics 365 CE and related Power Platform solutions. Develop and maintain strong relationships with key stakeholders in customer organisations. Collaborate with technical teams to ensure feasibility and alignment of proposed solutions. Act as a subject matter expert, supporting internal teams with knowledge sharing and best practices. Location: United Kingdom Candidates must be eligible to work in this country. Catch Resource Management is a leading provider of Dynamics 365, JD Edwards, NetSuite and other ERP resources to both end users and to product suppliers/authors. Our consultants deliver a completely professional resourcing service, always backed up by our team of ERP specialists who are all experienced in full project life cycle implementation and support, thus ensuring that we fully understand our clients’ requirements and our candidates’ skills. If you have the relevant skills and experience for this position we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. However, if you are interested in hearing about similar positions then please register on our website: www.catchgroup.com .

We have been retained by a growing utilities/energy organisation on the search for a new Contracts Manager who has expertise with NEC contracts or working on frameworks within civils. About the Opportunity The Strategic Contract Manager role is responsible for the contract management of the civils suite of contracts. These are the most strategically important contracts to the business and require clear direction and in-life management. The role is crucial in ensuring contract performance to deliver the required level of operational performance, delivering for customers. Principal responsibilities of the role Own the key civils suite of contracts, Ensuring anticipated scope of service delivery through contracts Building relationships with suppliers Manage contractual disputes of a significant value, working closely with legal as required Influence senior stakeholders Support senior management in the preparation of supplier commercial performance packs for the periodic interactions that they have Manage performance shortfalls, where the supplier is in significant breach of contract, receiving escalations from vendor managers and supplier relationship managers Commercial performance and SLA management Drive innovation and supplier development Who we are looking for Educated to degree level or equivalent Professional accreditation through CIPS,IACCM or equivalent would be welcome Evidence of managing contracts of significant value and complexity Evidence of creating commercial strategies to enhance the value delivered through contracts Significant experience in the management of contracts and working with other roles in the commercial lifecycle such as procurement, vendor managers and supplier risk management. Working experience of a range of contracts which are used in Utility or Engineering businesses would be advantageous. Specially the NEC form of contract. Significant experience of working within a commercial function of a complex business Experience of creating contract management structures Track record of delivering strong performance of suppliers, tackling issues and driving innovation Adept at communicating, influencing, coaching, educating, challenging and managing senior stakeholders

Central Employment are working in partnership with a rapidly expanding Online Retail organisation, as they look to recruit a proven and motivated eCommerce Manager. FT Teesside based, circa £45,000 DOE eCommerce Manager profile: Developing and executing online sales strategies, overseeing website performance, managing inventory and product listings, and ensuring customer satisfaction, all while driving revenue growth. Key Responsibilities: Develop and implement e-commerce strategies to achieve business goals. Conduct market research and analyse data to identify opportunities and trends. Set and track key performance indicators (KPIs) for the e-commerce website and campaigns. Oversee website design, functionality, and user experience (UX). Manage product listings, pricing, and inventory levels. Optimize website content and structure for search engine optimisation (SEO). Ensure a positive customer experience throughout the online shopping journey. Lead and motivate the e-commerce team, if applicable. Collaborate with cross-functional teams (e.g., marketing, sales, IT). Manage budgets and resources effectively. Skills/Qualifications/Knowledge: Experience: At least 5 years of experience in e-commerce or a related field ideally Retail and or Interiors Strong understanding of e-commerce platforms and technologies. Familiarity with digital marketing strategies (SEO, PPC, email marketing). Knowledge of web design and UX principles. Experience with Klaviyo and Shopify platforms.